All standard tours require reservations 36 hours prior to departure date.
If the tour you want to take is not available on the date you wish to book, please contact us at email@example.com
All standard tours require a minimum of 3 people to run. Bookings may be made for single participants. If we are unable to meet minimum numbers we may offer an alternative date or cancel the tour and provide a refund. For groups of fewer than 3 people, a surcharge may apply. Hidden Saigon will do its best to reach minimum numbers whenever possible.
Any promotional rates will deducted on the date of payment.
Upon booking, a 20% deposit is required of the full tour booking amount. This amount will be deducted from the final payment. Payment to be made by PayPal or bank transfer. We will contact you with the details. Failure of deposit payment within 3 days of booking will result in cancellation of booking. Upon receipt of payment, you receive a final confirmation email with tour details. If you haven’t received an email confirmation within 2 days of payment, please contact us at: firstname.lastname@example.org
We understand that things come up. Should you need to cancel your booking, please contact us as soon as possible. As we are a small company and last minute cancellations and no shows vastly affects our business. Please find below our Cancellation Policy Fees:
8+ Days Before Tour Departure Date: 0% of Total Tour Amount Per Person Due
4-7 Days Before Tour Departure Date: 20% of Total Tour Amount Per Person Due
1-3 Days Before Tour Departure Date: 50% of Total Tour Amount Per Person Due
Day of Tour: 100% of Total Tour Amount Per Person Due
WHAT YOU NEED TO KNOW ABOUT THE TOURS
We'll explore the city in an air-conditioned vehicle. Some walking will be involved including going up and down flights of stairs.
WHAT IS INCLUDED IN THE PRICE?
Transportation during the tour
Food and drink during the tour
Entrance Fee (if any)
WHAT IS NOT INCLUDED IN THE PRICE?
Transportation to and from the meeting and dropping off points. (We can help make arrangements for you)
Souvenirs or items available to purchase while on the tour (We can help you negotiate a deal).
COST - SURCHARGE
20% deposit required upon booking. Remaining payment to be made at the beginning of the tour in Vietnam Dong (VND)
All standard tours require a minimum of 3-6 people to run.
Bookings may be made for single participants.
If we are unable to meet minimum numbers we may offer an alternative date or cancel the tour and provide a refund.
For groups of fewer than 3 people, a surcharge may apply.
On tours with 3-6 people, per person rates apply.
Hidden Saigon will do its best to reach minimum numbers whenever possible.
We will contact you with the surcharge rates or alternative dates.
Please take note of the following regarding some of the locations we will be visiting:
May not be wheelchair accessible
May not have elevator access
May require you to remove your shoes upon entering. (If you are uncomfortable with this, please bring some hotel slippers or we will have some on standby)
May not have air conditioning
May not have the highest standard of hygiene
Our locations change based on the residents and culture-makers availabilities. We do our best to select ones that best match your interest.
3- 6 people (surcharge under 3 people)
Bookings may be made for single participants. If we are unable to meet minimum numbers we may offer an alternative date or cancel the tour and provide a refund. (See Cost - Surcharge section for more details).
English. Vietnamese translators during the tour.
We will be entering into people residencies, so please dress appropriately.
Please dress for the weather as some locations may not have air-conditioning.
HEALTH & SAFETY
First AID kits will be available and participants will be informed of its location at the start of the tour.
PHOTOGRAPHY & VIDEO
Photography is permitted unless otherwise advised. Please be respectful of the residents and culture-makers. If unsure, please ask permission before taking any photos.
Audio & Video is not permitted on all tours.
SOCIALLY RESPONSIBLE TOURISM
At Hidden Saigon, we understand that tourism can impact the lives of those living in the city in both positive and negative ways.
Our founder’s past work in Vietnam and abroad has informed how Hidden Saigon approaches itinerary development. Sensitivity to the community’s needs is a priority and we work very closely with the local residents, shop keepers, sellers and culture makers to ensure that their voice is heard during the development, presentation and feedback phases.
We try to reduce the negative impact as much as possible by doing the following:
· Reduced group numbers
· Multiple locations per tour package to reduce impact in one
specific location or neighbourhood
· Reduced usage of plastic. We encourage you to bring your own refillable water bottle and reusable bags
LIABILITY, TERMS & CONDITIONS, CANCELLATION POLICY FEES
Hidden Saigon claims no responsibility for any loss, damage, accident, injury, sickness or schedule change due to weather, strike, natural disaster or any other cause beyond Hidden Saigon’s control. Hidden Saigon acts in good faith, and cannot be held responsible for any agent, hotel, transport operator, guide, restaurant or any other person’s or company’s acts, defaults or delays.
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*Please note that you will be required to sign a hardcopy at the beginning of the tour. Hidden Saigon reserves the right to refuse service if a Liability Disclaimer is not signed.